Larry D. Lacy, RHCSA, RHCE Senior IT Operations Leader Larry@LarryLacy.com | www.linkedin.com/in/llacy | 308-220-8882 | Gering, Nebraska 69341 Innovative, solutions-driven and analytical IT operations leader, specializing in automation, system administration, cloud management, and the delivery of enterprise solutions for globally-recognized brands and Fortune 1000 organizations. Quickly define business requirements for continued organizational success, translating need into technical specification and coordinating project scope to reflect budget availability, delivery times and quality assurance initiatives. Drive innovation through replacement of legacy platforms and technologies, ensuring integration with popular software and hardware tools, the ability to update systems and patch servers, aimed at protecting private data from corruption and/or breach. Institute technologies that cut operational costs for the organization and/or department, impacting budget allocations and driving efficiencies within the organization. Enhance productivity within the department by empowering cross-functional and multi-disciplinary teams in professional development strategy, encouraging ongoing collaboration, strategic partnership and open communication. Track record of successful, engagement, collaboration, and delivery with geographically diverse teams in a remote/telecommute environments. Areas of Expertise include: Technology Leadership Business Development Automation – Ansible Infrastructure as Code Cloud Systems - AWS Business Optimization & Scalability System Engineering & Administration Network Security & Privacy Containers – Docker Continuous Integration/Continuous Delivery (CI/CD) PaaS Web Development & Administration Akamai Performance & Security Team Development & Leadership Performance & Process Improvements Values Based Leadership Technical/Personal Mentoring & Development IT Enterprise Solutions & Modules Budget Management & Forecasting Change Management & Validation Operations Management & QA Project & Program Management Data-based goal setting E-Commerce Strategic Planning Data Analysis, Research & Development Risk Management & Analysis Strategic Business Planning & Analysis User Interface (UI) User Experience (UX) Competitive Analysis Network & Resource Management PCI Security Compliance End-User Services & Training Lean SixSigma Experience & Notable Contributions Virtustream, a Dell Technologies business | McLean, VA | 2018 to Present Sr. Advisor, Data Intelligence Engineer Translating customer requirements into actionable technology solutions creating stable and available computing environments through automation and innovation. Key Responsibilities: Identify requirements, architect and implement a monitoring solution utilizing ScienceLogic EM7, Nimsoft, and Zabbix Work with different technical teams across the organization in order to determine scope for different monitoring solution designs Configuration and documentation of monitoring systems driving monitoring systems knowledge transfer within the organization Planning, consulting, technical analysis, design, development, testing, implementation and daily support of application software and middleware for platforms supporting infrastructure systems Configuration and documentation of ServiceNow driving knowledge transfer within the organization Integrates and manages middleware and software tools within the various computing platforms Develops and implements solutions to ensure stable and available computing environments Researches infrastructure software, tools, and emerging technology Develops and implements policies, strategies, guidelines, standards, and procedures related to infrastructure Develops processes and tools for managing the infrastructure Monitors and supports the environment in accordance with service level expectations Work closely with our IT engineering & delivery teams to partner on rollout of solutions Provide proactive health checks, capacity management, and Firmware updates as necessary to maintain systems TEKsystems | Boulder, CO | 2017 to 2018 Placement: minuteKEY – An innovative developer of robotics driven key-duplication kiosks DevOps Engineer Created new business opportunities through technology innovations and provided issue resolution solutions in a DevOps environment by leveraging modern cloud, automation, scripting, and container technologies. Key Accomplishments: Completed documentation review and gap analysis on existing PCI security documentation and delivered detailed recommendations to improve security standards and ensure ongoing PCI compliance. Developed scripted process for code deployments that produces actionable, quantifiable metrics for ongoing evaluation and analysis of process efficiency across 3,500+ cloud and remote servers. Engineered infrastructure solution to deliver customer-facing videos on remote kiosks in accordance with ADA requirements. CABELA’S, INC. | Sidney, Nebraska | 2008 to 2017 A Fortune 1000, specialty retailer and direct marketer of hunting, fishing, camping and outdoor-related merchandise. Solutions Delivery Manager | 2015 to 2017 | Server Operations Manager | 2012 to 2015 Instrumental in providing technical leadership and support in a DevOps environment of an extensive e-commerce infrastructure migration from physical to virtual leveraging automation and orchestration tools. Spearheaded change initiatives by implementing continuous deployment functions within a newly instituted platform; doubled system performance, increasing productivity through automation and virtualization. Streamlined deployment of processes for the standardization of new systems, replacing existing legacy systems and reducing deployment time of new servers from weeks to hours. Provided management to a team of remote operators, geographically dispersed globally. Key Accomplishments: Re-architected and automated Cabela’s e-commerce platform to allow on-demand scaling, improved performance, reduced time to delivery, and eliminating customer impact of updates and code releases. Re-architected and stabilized existing CRM platform, increasing collaboration amongst cross-functional teams through the development of advanced communications tools, while coordinating multiple disparate maintenance schedules; improved inter-team communications, leading to a 20% reduction in customer maintenance needs. Forged strategic partnerships with outside vendors and corporate sponsors, growing continued support and ensuring long-term commitment within the collaborative process and project benefit realization. Streamlined ongoing maintenance and upgrade operations within the Unix team, supporting website initiatives and driving stability,security and system reliability Ensured minimal customer impact through superior maintenance processes, further resulting in greater uptime, higher sales and an improved customer experience. Influentially led and empowered teams, coaching and mentoring staff in professional and team development; challenged individual contributors to strengthen their abilities and drive increased productivity Developed standard operating procedures (SOPs), consolidating operating systems and code that was implemented into platform environments and upgrades over the course of a 4-year period, driving stability and the facilitation of efficiency within platform management, further cutting costs for operations. Extracted 180 legacy machines from data center operations, sun-setting outdated equipment, while securely migrating applications to new virtual infrastructures and cloud-based systems and cut costs related to hosting physical equipment on site and maintaining systems for efficiency and performance. Allocated systems to allow update and installation of security patches within 5-7 days of release. Drove operations for the Enterprise Unix team, planning and implementing highly strategic initiatives in support of the organization’s vision; Improved departmental processes through elimination of rework and operational inefficiencies. Reduced costs associated with the management and maintenance of a physical footprint by virtualizing servers Overcame multiple obstacles presented within the scheduling of project tasks in avoiding downtime and server unavailability, and application compatibility between physical and virtual environments; successfully and seamlessly migrated over 300 machines and 60 applications in just under 8 months. Reduced footprint through standardization and automation cutting staffing requirements by two-thirds. Saved the organization $250K in annual licensing fees associated with third-party contractual obligations while renegotiating those contracts. Special Assignment: Technical Project Manager | 2011 to 2012 Provided leadership and direction to project planning and development of a CRMS stabilization and performance improvement project, while coordinating efforts amongst developers, database administrators, PeopleSoft administrators and Unix/Linux administrators to ensure thorough completion of tasks and operations; balanced tasks, based on team availability, specialization and workload for on-time delivery of completed project. Key Accomplishments: Formulated a project charter with collaboration amongst several business entities and arrived at optimal service-level agreements (SLAs); determined hardware requirements and budget allocations; leveraged and cultivated vendor relationships; negotiated procurement terms while cutting costs associated with providing continued quality service to client entities. Assessed all risks in processes, applied immediate resolution avoiding and minimizing all issues that may arise during project development and delivery stages; built confidence amongst teams; documented and reported all progress within projects. Senior Unix System Administrator | 2008 to 2011 Analyzed website for ongoing maintenance needs and opportunities for improvement, ensuring accessibility around the clock and the ability to integrate new technologies into the system. Spearheaded all efforts in conjunction with e-commerce and operations, impacting the business unit, ensuring that site operations met high technical and security standards including PCI, PII and SarBox, while focused on superior customer experience; resulted in year-over-year growth in .com sales and customer engagement. Key Accomplishments: Ensured compliance to regulations, policy and procedure, while maintaining security of private data and in further ensuring no breach of this information, while patching data into the enterprise UNIX/LINUX platform; reduced maintenance downtime by 30% through migration procedures, backing up data and developing disaster recovery. Developed environments cohesive to continuous back-ups of private data preventing loss, corruption and breach; minimized downtime through these initiatives, while maintaining processes, procedures and related documentation. Consistently audited system security, strengthening systems against unauthorized access keeping data secure Scheduled bi-weekly releases of production code to the site, driving increased sales and customer engagement through the implementation of new features that catered to the needs of each customer acquisition; developed codes within non-production environments to ensure minimal customer impact and down time within the site, during the building, testing, debugging and vetting process. INTERTECH CORPORATION. | Gering, Nebraska | 1999 to 2008 An organization providing modem provisioning, domain management and communications to smaller cable operators. Director of Network Operations Instituted a development team within the InterSERVE product offering, a highly scalable, tightly integrated and modular web-based customer management application. Diligently joined forces in the development and management of a highly innovative and efficient customer support call center: resulted in an end-to-end cable plant to customer support and troubleshooting system, growing the provisioning support client base of cable operators by 5-10% year-over-year. Key Accomplishments: Increased availability of support staff through automated processes and simplified systems, reducing support costs. Improved reliability of systems and support functions through increased availability of mission critical devices and applications. Integrated an extended network of systems, providing internet service to 100K+ end-users, maintaining 24/7 connectivity across multiple platforms, providers, vendors and clientele; provided service and support to cable operators that were too small to have an internet offering of their own, allowing them to expand their cable offering to include premium internet services and an increased revenue stream. Kept service teams, upper management and stakeholders abreast the status of network reliability, establishing an easy-to-read web-based dashboard, utilizing an environment with a strategic combination of MRTG, RRD, Cacti, Nagios and Big Brother technologies. ** *** ** Previously earned a reputation for excellence as a Network Administrator for the Educational Service Unit 13 for being knowledgeable, responsive and customer oriented in an educational environment in Scottsbluff, Nebraska. Education & Training CERTIFICATIONS: Red Hat Certified Engineer | RHCE #130-044-001, Expires July 2020 Red Hat Certified System Administrator #130-044-001, Expires July 2020 Red Hat Certificate of Expertise in Ansible Automation #130-044-001, Expires May 2020 Lean Six Sigma Yellow Belt Certified Technical Proficiencies Automation/Config Mgmt: Ansible (Perfect Certification Score), Puppet, SpaceWalk/Satelite, CF Engine, Salt Stack System Administration: Unix/Linux: RHEL, Oracle Linux, CentOS, Fedora, Debian, openSUSE, FreeBDS, Solaris; Windows, Akamai Server Administration: Apache, IIS, JBoss, Tomcat/TomEE, ATG Dynamo, Oracle OCP, HAProxy, MySQL Containerization: Docker, Swarm, Kubernetes Programming/Scripting: Python, PHP, Bash, TCSH Platforms: KVM, VMWare, Amazon Web Services Networking: Cisco, Nortel Methodologies: ITIL, PaaS, IaaS, DevOps, Agile, Continuous Integration/Continuous Delivery (CI/CD), IaC, Project Management, Enterprise & Technical Change Management, Process Improvement (DMAIC/DMADV) Monitoring Tools: Nagios, BigBrother, MRTG, SumoLogic, New Relic, Google Analytics, Monit, PagerDuty, Global Netwatch, Nimsoft, Zabix Business Tools: Jenkins, Slack, Jira, Service Now, GitHub, GitLab, Subversion, G-Suite, Office 365, Microsoft Office Suite Security Tools: OSSEC HIDS, Aide, AuditD, TripWire Awards & Honors Special Recognition “Personal Performance During The 2015 Busy Season” – Cabela’s Team Recognition for “A Stable and Incident Free 2015 Busy Season” – Cabela’s Cabela’s IT .com direct leadership support 2014 – Cabela’s